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General Queries

How can I find the location of the hotel that I have booked?

Our website HELLO ISLANDS DMC provides you with the location of the hotel when you book. Otherwise, you can call the hotel and ask them.

Can I subscribe and unsubscribe to the HELLO ISLANDS DMC.com newsletter?

Yes, it's up to your wish to manage your subscriptions to HELLO ISLANDS DMC.

What are the different modes of payment?

As of now, you can make credit and debit card payments in HELLO ISLANDS DMC.

Does HELLO ISLANDS DMC take any kind of deposit for the booking and ask to pay the remaining amount later?

No. We don't take any kind of deposits. We take the amount in online mode all at once.

Is my Card's information being safe with HELLO ISLANDS DMC?

Yes, it is safe, and we do not share it with anyone.

Do you accept all kinds of currencies?

HELLO ISLANDS DMC accepts payment in USD.

Can we pay in cash directly at the hotel?

This option is not available now.

How do I cancel my bookings in HELLO ISLANDS DMC?

Go to my lounge section and click on the cancellation policy. There you can use the options on how to cancel your bookings by just clicking on the option and give a reason on why you are doing it. If there are any cancellation charges that you need to bear them.

Will HELLO ISLANDS DMC have a cancellation charge for canceling a booking?

It depends on the hotel and the time taken by you to cancel it. Some hotels may take charges, and some may not be up to a certain amount of time. It may vary from hotel to hotel. In advance only, please have a glance at the cancellation policies of hotels while you are booking.

Hotels

Many of our travel partners continue to review and update their policies. Check My Trips to see if your reservation qualifies for free cancellation. If it doesn't, you can still cancel, but standard cancellation policies will apply.

How to cancel your hotel:

Try this first: Cancel online from My Trips. Access your booking and follow the instructions to cancel your booking.

Cancel using Chat

Use the blue Chat Now button at the top of this page. The virtual agent will guide you through the process of cancelling your booking and can answer other questions you may have If you don't see an option to cancel, it might mean that your booking is either too close to check-in or is non-refundable.

Vacation Packages

We are working with our travel partners to continue to review and update travel policies for your vacation package in light of the possible impacts of COVID-19. If you wish to cancel your vacation package, you can see your current options and how to cancel by going to My Trips. We recommend you check back closer to your vacation if your trip is scheduled in more than 7 days from now.

Vacation Rentals

If you booked a vacation rental and your confirmation number begins with HA, see the Coronavirus vacation rental page. For all other vacation rentals, access your booking from the My Trips page and follow the instructions to cancel.

Things To Do & Ground Transportation

Many of our travel partners continue to review and update their policies. Check My Trips to see if your reservation qualifies for free cancellation.

How to cancel your activity or ground transportation booking:

Try this first: Cancel online from My Trips Access your booking and follow the instructions to cancel your booking If you don't see an option to cancel, it might mean that your booking is either too close to its start time or is non-refundable.

Can we book a room over the phone?

Yes, you can call us on the phone number +230 606 0990 and our customer service members will assist for any kind of bookings.

Do you collect any fee charges to book a room on the phone?

No. We do not collect any kind of fee for all the booking services. Our customer service people will respond to all your services without any charge.

How will I able to see all my Bookings?

To view your bookings , you must login with your I'd & password in HELLO ISLANDS DMC and then you can view all the other activities like bookings, cancellation policy , printouts , booking information through message and mail.

How do I search for a room to book that satisfies all my accessible needs?

When you search a hotel of your choice , you will see a filter that tries to meet your accessible needs. Tick on the options that you need and then choose the hotel after filtering all the options that satisfy you and then only book room.

My payment has been done but I didn't get a confirmation message . What do I do?

We request you to check your mail and the message that is linked through your phone number. If then also you didn't get any confirmation then you mail us at sales@helloislands.mu . We will check and solve the issue and then get back to you immediately.

Do we get any confirmation message after the booking?

Yes. Once the payment is successfully done you will receive the confirmation message via mail and the phone number you have provided.

Do we need to Reconfirm the booking again?

No. But you can view the bookings by just doing a login with your I'd and password (or) you can call to the hotel number that you have booked to know the details of your booking.

How is the process of amendment done in the booking?

The confirmed messages will be received immediately . If you wish to make a change in the booking then please cancel the current booking and make the changes. For cancellation of the bookings we do not take any charge.

What are the modes of payment for the bookings?

We take online payment mode only.

Do you take any kind of deposit for the booking and ask to pay remaining amount later?

No. We don't take any kind of deposits. We take amount in online mode all at once.

Can I transfer a booking without actually booking in the hotel?

We may transfer the booking if you have previously done the bookings so that we can inform you about the difference of the prices for transfers.

After the booking is done , do I need to all the hotel regarding my booking?

No, it is not required. But if you want to reconfirm your booking details then you can call them without any fear.

How do I get the contact details of the hotel that I have booked?

You will get the contact details of the hotel in the confirmation message via email or phone number that you have provided while booking.

I want to book in a specific hotel but I am unable to see them in the search results . What should I do now?

There are 2 reasons for your problem. The first one may be that the specified hotel that you want to book does not take any bookings now. And the other one is that, due to the flexibility of your timings or dates you may not be able to book it. Please change the them, to see if it is accepting to book.

To whom I should call , if I face any problem while I am booking?

Please call us at numbers provided XXXXX or you can mail your problem . We will assist you with all the booking procedures.

How many rooms can I book in one booking?

A total of 5 rooms can be booked in a single booking.

What Is the procedure to make any special requirements like Wi-Fi, early check in, check out etc.?

While you are booking the room only you have an optional field for all your requests. You can type the requests there.

Can we make reservations for others?

Yes, you can make them and pls don't forget to mention their names in my lounge section.

I am unable to see the hotel that I used to book for sightseeing. How can I book the same hotel then?

We show you the hotels that are available for you with the dates and times you have provided. If you wish to book the same hotel then, pls change the dates and times to know the availability of the hotel of your choice that you want to book for the sight-seeing.

Booking with Us

Is there any other option to search for a flight to a city?

Yes, you can use the airport code to search for a flight to a city. For example, If you are searching for Melbourne. You can search for it by typing MEL.

Why don't HELLO ISLANDS DMC offer 'outbound' and 'return' flight separately for international bookings?

We don't offer a one-way flight for international booking as it will cost you more than return ware.

What different classes are there for international flights?

There are Economy, Business and First class for international flights the same as domestic flights.

What do we mean by direct and indirect flights?

Direct flight is a point-to-point flight either non-stop or has one or two transitional stops, but does not change aircraft. Direct non-stop flights are usually the shortest in length, followed by direct stop flights. At the same time, an indirect flight is the one that requires stopovers. Indirect flights include moving planes and also changing airports. You are not able to interrupt your ride in a transit area.

What do we mean by stopover?

A stopover is a stay you make in one or more cities along your journey, which requires a change of aircraft. Generally speaking, the length of a stopover is less than 48 hours.

Simplify codeshare?

Codeshare identifies the seats offered by an airline on a flight operated by a partner airline. This is an agreement for two or more carriers to use each other's aircraft.

What are transit airports?

The transit airport is one of the locations where you land for a rest on your trip. You may or may not change the aircraft at the transit terminal, but you will certainly not be allowed to leave the airport while you're in transit.

Do you need to change terminals if you are taking a connecting flight?

In most situations, you would need to move the terminals to board your connecting flight. Sometimes the airports are quite a distance from each other, and you're going to have to put aside some extra time to walk from one to the other.

Make sure to ask about your terminal as soon as you arrive, as the number of gates and terminals will change at the last moment.

Do HELLO ISLANDS DMC offer tickets for infants on international flights?

Yes, the HELLO ISLANDS DMC Offers you to book tickets for your babies and children. However, we have not yet booked seats for unaccompanied minors. Do keep these points in your mind while booking international flights for infants:

  • A valid passport is required for each passenger.
  • Minor must be supervised by an adult of at least 18 years of age.
  • You can book no more than one child (under 2 years) per adult. However, an adult can travel with a kid and a newborn.
  • The baby must be under 24 months of age and operating in the outbound sector to apply for an infant fare.

What is the limit for booking a seat in HELLO ISLANDS DMC?

The limit to book a seat is 9 seats per booking.

What do you mean by e-ticket?

The e-ticket is a paperless electronic document with a unique confirmation number that conveniently removes the paper ticket inconveniences. When you reserve an e-ticket, we will give it to you within 48 hours of your booking. Only print it out and carry it to the airline counter with you, along with your passport and valid visa, when you sign in for your flight.

What points should you keep in mind while preparing for your trip?

  • Your passport must be valid for at least 6 months from the date of departure. Both passengers must have individual tickets, including children and babies.
  • You must be in existence of a valid visa for countries that do not have a visa upon entry. You may need travel insurance and a predetermined amount of foreign currency to apply for a visa in some countries.
  • Few countries permit you to have a valid transit visa even though you do not stop en route.
  • Few countries may ask you to have specific vaccination certification with you.
  • Assess the foreign currency criteria for the country you are traveling to. There is sometimes a minimum requirement, and, in most situations, one should have a credit card that can be used abroad.

May I get a special meal booked into the HELLO ISLANDS DMC?

Go to my lounge section and click on the cancellation policy. There you can use the options on how to cancel your bookings by just clicking on the option and give a reason on why you are doing it. If there are any cancellation charges that you need to bear them.

May I book a seat number via the HELLO ISLANDS DMC?

Please express your choice to our customer service team. We're going to email the airline directly so we can validate your desired seat.

Will the HELLO ISLANDS DMC be able to arrange for a wheelchair?

Yes, the HELLO ISLANDS DMC will provide you with a wheelchair request. You can request it through the HELLO ISLANDS DMC customer service center. Some Airlines charge for the same and to be paid at the airport. Some airlines require a medical certification to be submitted prior to travel.

May I insert the number of my frequent flyer while booking through HELLO ISLANDS DMC?

Yes, at Phase 3 of your booking, you can enter your frequent-flyer number. Please notice, though, that the accrued points on the flights you book are subject to approval from the airline. Some promotional flights are not available for frequent flyer points.

How do you know that your reservation has been booked?

An Email will be sent to you when your flight booking is confirmed.

When can your overseas booking be concluded?

Your booking will be made after you successfully complete the 4 phases of the booking process. The next move will be to keep your passport details ready as our customer service staff will contact you for this stuff.

Do you need to check the booking of your flight before you fly?

No, you don't need to check the booking of your flight once it is confirmed.

How do you get your e-ticket?

We will give your e-ticket information to the email address you sent us when you made your reservation.

Do you need to display your e-ticket confirmation email at the time of check-in counter?

Indeed, the e-ticket confirmation email must be submitted to you. Some airports do not accept admission without printing your e-ticket, so make sure to take one with you.

How much luggage can you take with yourself?

The allowance for cabin and checked luggage range from airline to airline. Some airlines have limits on the weight of their luggage, and others have a certain number of pieces allowed. Please notice that all checked-in luggage and cabin baggage are subject to baggage limits. You will often be asked to pay for any checked-in baggage that exceeds the weight allowed. Cabin baggage that reaches the weight limit is not allowed and must be checked in.

How do you cancel a booking for a flight?

You need to take this simple step to cancel your flight.

  • Choose the trip you want to postpone
  • Click the "Cancellations" link
  • Choose the passengers that you want to cancel your reservation.
  • Hit the button, "Make Cancelations."

For further steps, we will mail you about your cancellation. Every cancellation shall incur a cancellation charge, which shall be reduced at the time of the refund. Please bear in mind, though, that most foreign fares are not refunded on partially used tickets.

What are the cancellation charges?

To understand the charges applicable to your reservation, check the fare rules mentioned on the booking page as it varies on no. of factors like time of cancellation, airlines, etc.

How are you going to get your money back after cancellation?

HELLO ISLANDS DMC would refund the money back to the wallet you used to make your booking.

How long does the refund process take?

Refund estimate will take 12 working days, and the balance will be reflected in your account within 15-20 working days based on the bank.

The airline that you booked has suspended its activities. How can you claim your refund?

You can email us at our customer support service email address provided below with your Trip ID. And we will get back to you.

What do you mean by amendment?

The amendment is a technical term to change your travel plans. You can change the date, time, or sector (or all three) of your journey 48 hours prior to departure.

How can you make changes to your flight booking?

You can contact us

And we will help you to reschedule your flight.

What is the cost of making an amendment?

All amendments are made at a fee that varies from airline to airline. In addition to this fee, the HELLO ISLANDS DMC charges an amendment to the handling fee per passenger per sector. We will collect these charges from you when we implement adjustments to your travel plans. We will also collect the difference in fare and taxes that will apply when the amendment is made.

How are you going to get your ticket after an amendment?

Within 24 hours of receiving a transformation to the email address you used for the original booking, we will email your modified tickets.

Can you cancel your tickets after the change?

Yes, but do not suspend your HELLO ISLANDS DMC account; call customer support, and cancel the same. If you have modified your trip with the airline or us, please cancel your trip 3 hours before the date and time of your trip.

Can HELLO ISLANDS DMC help you with hotel bookings?

Yes, we have a range of affordable and safe hotel rooms for you. Just check out our webpage.

Can 'HELLO ISLANDS DMC' help you to make your to-do-list on your trip?

Our customer service will be delighted to provide you with destination information on festivals, things to do, restaurants, places to visit, and more during your journey.

What are the customs regulations?

For custom regulation, check out our website.

What are the security parameters to keep in mind?

These are the few points you need to keep in mind at the security:

  • Please give enough time to go through airport security checks, as you may need to wait in line, particularly at peak hours.
  • Both electronic equipment, such as laptops and mobile/cell phones, may be vulnerable to extra screening.
  • Hold your boarding pass and passport within close proximity of the security personnel.
  • Wear shoes that can be removed and placed back on reasonably quickly.
  • Restrict the number of jewelry or other metal items you carry.
  • Remove all metal objects before going through the metal detectors.

How do I find hotels that are available for the period I want to stay?

In the search menu of HELLO ISLANDS DMC, select the check-in and check-out date of your stay and click on the Search tab to get your hotel results.

How do I search for hotels according to price?

To search for hotels by price, enter the required details and click on the search button. To refine your search results with hotel price, simply filter by selecting price low to high or price high to low.

What's the difference between a Twin room and a Double room?

A double room has one big double bed, whereas a twin room has two single beds.

Can we get extra beds for the kids in the room?

One extra bed is available for one child at a minor additional charge. Please note that the possibility depends on the policy and the availability of each hotel. We advise you to send an email request to enquire about the extra beddings.

What does the price of a hotel include?

The price of the hotel includes all the facilities and inclusions listed in the facilities section of the hotel. You can see the extra charges listed in the Booking Policy's Hotel Policy section.

Can I request an extra bed for a third person in a double room? What will it cost?

It will depend on the policy and availability of each hotel. For more information, you can contact us by Chat on the website and WhatsApp.

Is breakfast included in the hotel booking price?

You will find all information about room facilities, breakfast and taxes in the facilities section of the hotel on our page.

How will I know that my hotel booking is confirmed?

An immediate on-screen confirmation will appear after you have completed the reservation process. It will show your reservation information as well as your reservation number. A confirmation email is also sent on the email provided by you at the time of booking. The confirmation email includes the hotel's contact information and other details of bookings.

Can I book a hotel room by call or through email?

All Hotel booking need to be done online , For any assistance, you can always communicate to get support by Chat on the website and WhatsApp during office hours or send an email to sales@helloislands.mu

I made a hotel booking but did not receive an email confirmation. What should I do?

Please double-check your email address before confirming your booking. Also, we've found that our confirmation email can end up in your spam folder For any assistance. you can contact us through Chat on our Website or Whatsapp or email at sales@helloislands.mu

How many rooms can I book in one reservation?

A total of 5 rooms can be booked in a single booking.

What are the check-in and check-out times of a hotel?

The check-in and check-out times differ for different hotels. It can be found at the bottom of the hotel's overview page in the Hotel Policies section.

How can I find out if the hotel has a shuttle service, and how do I book it?

Please check Hotel Facilities - Services. Please contact the hotel directly after your reservation has been confirmed to make arrangements. The contact information of the hotel can be found in the confirmation email.

Does a hotel allow pets?

You can contact the hotel you made the booking by the contact details shared with you via confirmation mail.

How can I cancel or change my booking?

For cancelling and changing the booking of the hotel, send us a request via email sales@helloislands.mu or call our support line number +230 606 0990">+230 606 0990.

Do you charge a cancellation fee?

The Hotel Cancellation charges will be as per the hotel policy. Cancellation policy is mentioned on the Hotel Policies section at the bottom of the overview page of the hotel.

Which mode of payment do you offer for a hotel booking?

At the moment, we only have payment online by credit or debit card for hotel booking.

How do I know that my booking has been cancelled?

You will receive an email confirmation of your cancellation after you have cancelled your reservation. If you do not receive the cancellation notification, please send an email request with your reservation details mentioned on our support page.

How will I be able to see all my Bookings

To view your bookings, you must log in with your Id & password in HELLO ISLANDS DMC. You can then view all the other activities like bookings, cancellation policy, printouts, and booking information through message and mail.

My payment has been made, but I didn't get a confirmation message. What do I do?

We request you to check your mail and the message that is linked through your phone number. For more details you may contact our support team through Chat on our Website or Whatsapp or email at sales@helloislands.mu.

Do we get any confirmation message after the booking?

Yes. Once your payment is successful, you will receive the confirmation message via mail and the phone number you have provided.

I want to book a specific hotel but I am unable to see them in the search results. What should I do?

There are 2 reasons for your problem. The first one may be that the specified hotel that you want to book does not take any bookings now. And the other one is that due to the flexibility of your timings or dates you may not be able to book it. Please change them to see if it is acceptable to book.

When I book an Excursion with HELLO ISLANDS DMC, how do I get my ticket?

When you book an Excursion with HELLO ISLANDS DMC, a confirmation mail will be sent to your email that you entered in the reservation form. You will get all the necessary information about your Excursion in this mail. We suggest you print out this document and bring it with you when you come over to Side.

What if I lose my Excursion ticket or don�t remember the ticket number?

You can get in touch with our customer support team via Chat on the website, WhatsApp or email at sales@helloislands.mu to retrieve your ticket number and other information.

Are pick-up and drop-back service included in the Excursions?

The pick-up and drop-back service depend on your booking. Some Excursions include transfer while some do not.

Can I make my booking 11 months in advance?

Advance Holiday bookings are well accepted , if you are unable to find details online please contact one of our expert travel consultants via Chat on the website or WhatsApp or email at sales@helloislands.mu.

Is there a minimum age requirement for booking a holiday with HELLO ISLANDS DMC?

Remember that many of the hotels we provide, particularly in the United Arab Emirates (UAE), require at least one member of the booking party to be over 21 years of age. If no one in your party is above the age of 21, you will be unable to check-in at the hotel when you arrive.

What documentation will I get for a holiday booking, and when can I expect it?

Once you have booked your holiday with us, you will receive a confirmation invoice within 48 hours. All documentation will be sent to you through email, so make sure your email address is correct. Please contact us if you have not received your confirmation after 48 hours of booking.
Once you complete the payment of the holiday booking, you will receive a confirmation mail to the email address you supplied to us at the time of booking.
After the confirmation of your booking, you will be generated a reference number. The reference number is important when you need to change or modify your holiday bookings.

What if my documentation needs to be amended?

All amendments are subject to availability, Please contact us via Chat on the website, WhatsApp or email at sales@helloislands.mu to notify us if you notice something that requires modification.

Can I Manage my booking online?

Any customer who has booked via our website, HELLO ISLANDS DMC, can make a payment against their holiday online or re-send their documentation via email at sales@helloislands.mu.

How do I book Holidays, Tours, or other extras services?

HELLO ISLANDS DMC offers a wide range of great excursions & activities available to pre-book from our website. We offer the most affordable prices on Dubai Flight bookings, Dubai Hotels bookings, Dubai holiday booking and other travel services available on our website. To take advantage of any of these great offers, please contact us via Chat on our Website, WhatsApp, or email at sales@helloislands.mu.

How do I amend my holiday?

Please contact us by Chat on our Website, WhatsApp, or email us at sales@helloislands.mu.

How do I cancel my holiday?

We request you to contact us on WhatsApp or email us at sales@helloislands.mu. We will be happy to help you.

Do I get a confirmation number for the car reservation I made online?

The car rental provider will assign a confirmation number to all online bookings of car rental services in the confirmation mail. When checking in, please bring a copy of your booking confirmation email with you.

What is the age requirement to rent a car?

The minimum age requirement to rent a car for most car rental companies is 25 years or above. If you need any assistance, you can contact us through Chat on our Website or Whatsapp or email at sales@helloislands.mu.

How do I pay for the car rental?

We accept payments online only by Credit Card and Debit card.

What do I need to pick up a car?

Take a print of the online confirmation booking sent to your email by HELLO ISLANDS DMC. A confirmation number and a valid driver's license is required to pick up a car. The car rental provider will verify this at the time of rental when the rental agreement is submitted.

From where I have to pick up the car?

All the cars are delivered and collected to the address specified at the time of booking. Remember that cars will not be provided to any public places like metro stations, malls, etc. HELLO ISLANDS DMC has the right to cancel the car rental booking in such cases.

Is a Deposit Required for Renting a car?

Yes, some deposit is required at the time of booking. The deposit amount varies by location. For more details, communicate with us by Chat on the website and WhatsApp.

What if I'm not able to return the car on time?

For a rental extension, the guest must notify HELLO ISLANDS DMC in advance. An extension or grace period of up to one hour is permitted if requested in advance and at no additional cost. If the extension is longer than one hour, charges will be applied for each hour of the extension, including the one-hour grace period.

Can I drop off the car at a different location?

Yes. You can enter the different location in the box return to different location after clicking the checkbox. Our driver will pick up the car from the location which you mentioned.

What is the fuel policy for renting a car?

The car should be returned in the same manner with a full tank.

How will I find my Transfer/Driver?

Our driver or representative will wait for you with a sign indicating the name of the lead passenger. When transferring from the Airport to your destination, our driver will wait in the airport arrivals hall to meet and greet you. For Transfers from your destination to the Airport, our driver will wait at the reception of your accommodation or outside.

I cannot find my Driver. What should I do?

In case you don't find the driver, please contact the supplier immediately or call us. You can find the supplier's phone number on your transfer booking voucher.

How can I amend my booking?

You can request the changes to us by sending an email to sales@helloislands.mu with your booking reference number, name of the lead passenger and the changes you require. Remember that Amendments in the booking may or may not result in extra charges. Before any modification is made, you must have to pay the charges if required. You can only amend the pick-up and drop-off hours. We can not amend any Change in the transfer location.

What if my flight gets cancelled?

Please contact the service provider using the phone number available on your booking voucher when your flight is cancelled or call our support line number +230 606 0990.

I had left my items in the vehicle. What should I do?

If you have forgotten something in the vehicle, please contact the service provider through the telephone number provided in the booking voucher. You are fully responsible for the costs incurred in collecting the forgotten items.

Is the cancellation of transfer booking with HELLO ISLANDS DMC free of charge?

Please note there may be a cancellation penalty if the booking is under cancellation. Please check your fare conditions or contact your support team. Send us a request via email sales@helloislands.mu or call our support line number +230 606 0990.

What Countries Require a Visa?

We advised all travellers to check visa requirements for their nationality before planning to visit another destination country, whether a visa is required or not. You can contact us for visa requirement assistance to know the requirement of visas for your travel.

What Is the Visa Validity and Maximum Duration of Stay?

The validity of a visa is the effective date of the visa. For example, if a visa is valid for 90 days for UAE, you have to enter UAE before 90 days expires. The Maximum Stay is the time period allowed to stay in the country. For UAE, the default maximum stay in UAE is 30 days, meaning that you will be allowed to stay for 30 days in UAE, even if your visa validity is 90 days. Please note that various countries have different visa validity and maximum stay requirements and interpretations.

What can I expect to receive as my final document for cruise booking with HELLO ISLANDS DMC?

A cruise booking confirmation mail will be sent to you via your provided email 2-3 weeks prior to departure. Please note that cruise tickets are not released on the cruise line before each guest has completed the pre-cruise registration. Pre-cruise registration can usually be completed once the final payment has been made.

What should I pack?

We recommend you to pack comfort dresses like sportswear, shorts, slacks, sundresses and so on. Comfortable walking shoes for visiting ashore and sandals or rubber-soled shoes for deck strolling are recommended. Most ships are currently offering dress codes for different restaurants, which range from informal to smart casual to formal. In general, the proposed dress code in the main dining halls of the ships is sports shirts and slacks for men and sundresses for women. Jackets and ties for men and cocktail dresses would be appropriate for women in specialty restaurants and on luxury cruise ships. For the dressiest occasions, dark suits and ties are all right. Tuxedos are available and can be rented if you prefer.

Can I make reservations for the restaurant and onboard in advance?

Yes. Many cruise lines offer a range of dining options, including specialty restaurants. As the restaurants are usually smaller, reservations must be made in advance during the pre-cruise registration process. Reservations for the Spa, onboard activities and entertainment venues may also be made in advance.

How do transfers work?

Most cruise lines include transfers onboarding/disembarkation day between the pier if you have purchased a sea package. Prepaid transfers from most cruise lines can be purchased separately. If separate transfers have been purchased, cruise information shall be provided to a cruise line with final payment.

Can I use electronic equipment?

The majority of ships have 110-volt outlets in the staterooms; however, nearly all ships now have hair dryers in the cabins. While travelling, an adapter is usually necessary for most electronic devices. Some ships offer both 110 and 220-volt outlets.

Is there laundry services aboard?

Almost every cruise ship has laundry facilities, and many provide services for dry cleaning. There is an extra charge for professional washing and dry cleaning. Also, many ships provide self-service launderettes.

Are medical services available onboard?

Almost every cruise ship has a fully-equipped medical facility and staff to handle almost any emergency. Please note that charges for on-board medical services are usually incurred.

Do cruise lines offer shore excursions?

Shore excursions can be booked in advance with the HELLO ISLANDS DMC. Shore excursions will help you make the most of your time in port and provide you with the best travel and guide services.

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